Taking a photo of your document
The easiest way to take a photo of your document is to lay it flat on a table. Please ensure all corners and edges are contained within the photo frame.
Livesign also checks the original document is being used and not a spoofed version of it such as a photocopy or photo. Doing so will invalidate the verification of identity.
Didn’t answer your question?
Ask our Support team using the 'Chat now’ button on the right.
Common FAQS
Why do I need to verify my identity?
Verification of Identity (VOI) is an important step in a transaction to mitigate the risk of identity theft. It’s mandatory for your practitioner to adhere to stringent rules enforced by various governmental bodies to confirm your identity e.g. www.arnecc.gov.au
What ID do I need?
Certain combinations of ID are required to Verify your Identity e.g. Passport plus Driving Licence or Driving Licence plus Birth Certificate plus Medicare Card. These much be your actual items of ID and not digital versions, photos or photocopies with the exception of digital Medicare Cards which can be used by displaying the card on a different device to the one you're working on. ID must be in date with the exception of Australian Passports that can be up to 2 years expired.
The App will guide you towards capturing an acceptable combination of ID depending on the circumstances of your transaction.
Why do I have to download an app?
The App is required to utilise the Near Field Communication (NFC) between your phone and the chip in your Passport. This is the highest global standard for verifying ID and enables the data to be verified against the country of origin.
Why do I have to share my location?
Your precise location is not shared just the nearest town or capital city e.g. Sydney, Australia. This helps detect if someone is trying to steal an identity or are in a location other than the one expected.
What happens with my personal information?
Protecting ID data is paramount to Livesign. Data is encrypted and securely stored on Australian hosted data centres with ISO 27001 accreditation – the world’s highest cyber security accreditation.