Capturing and submitting your ID
Capturing your ID consists of 2 parts.
Firstly you will need to take a photo of the front of the card. We recommend you hold the ID in your hand and tilt it to minimise any glare or shadow. It is important that all the details on the ID are clearly visible including the photo if there is one.
The next step is to confirm the details extracted from the ID are 100% accurate. It is vital that any errors are corrected before submitting the form, so please check this carefully.
This information is checked against a government database to confirm the validity of the ID. Livesign also checks that the original ID is being used and not a spoofed version such as a photocopy or photo which will invalidate the verification of identity.
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Common FAQS
Why do I need to verify my identity?
Verification of Identity (VOI) is an important step in a transaction to mitigate the risk of identity theft. It’s mandatory for your practitioner to adhere to stringent rules enforced by various governmental bodies to confirm your identity e.g. www.arnecc.gov.au
What ID do I need?
Certain combinations of ID are required to Verify your Identity e.g. Passport plus Driving Licence or Driving Licence plus Birth Certificate plus Medicare Card. These much be your actual items of ID and not digital versions, photos or photocopies with the exception of digital Medicare Cards which can be used by displaying the card on a different device to the one you're working on. ID must be in date with the exception of Australian Passports that can be up to 2 years expired.
The App will guide you towards capturing an acceptable combination of ID depending on the circumstances of your transaction.
Why do I have to download an app?
The App is required to utilise the Near Field Communication (NFC) between your phone and the chip in your Passport. This is the highest global standard for verifying ID and enables the data to be verified against the country of origin.
Why do I have to share my location?
Your precise location is not shared just the nearest town or capital city e.g. Sydney, Australia. This helps detect if someone is trying to steal an identity or are in a location other than the one expected.
What happens with my personal information?
Protecting ID data is paramount to Livesign. Data is encrypted and securely stored on Australian hosted data centres with ISO 27001 accreditation – the world’s highest cyber security accreditation.