Capturing your passport
Uploading your passport is the most secure and surest way to verify your identity. Completing this step consists of 2 parts.
Firstly, taking a picture of the photo page. This allows Livesign to read the MRZ code along the bottom of the page which we require to complete subsequent steps.
In the next step, Livesign will read the chip embedded inside your passport using the NFC reader on your phone. Your phone will need to be compatible with NFC technology to complete this. Most smart phones built within the last 4-5 years will be.
Reading the NFC chip can be a little tricky depending on which smart phone you have and where the NFC reader is located. Follow the video instructions carefully and please bare with us if you find this step frustrating. If you get stuck there is an option to skip it and use the alternate method.
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Common FAQS
Why do I need to verify my identity?
Verification of Identity (VOI) is an important step in a transaction to mitigate the risk of identity theft. It’s mandatory for your practitioner to adhere to stringent rules enforced by various governmental bodies to confirm your identity e.g. www.arnecc.gov.au
What ID do I need?
Certain combinations of ID are required to Verify your Identity e.g. Passport plus Driving Licence or Driving Licence plus Birth Certificate plus Medicare Card. These much be your actual items of ID and not digital versions, photos or photocopies with the exception of digital Medicare Cards which can be used by displaying the card on a different device to the one you're working on. ID must be in date with the exception of Australian Passports that can be up to 2 years expired.
The App will guide you towards capturing an acceptable combination of ID depending on the circumstances of your transaction.
Why do I have to download an app?
The App is required to utilise the Near Field Communication (NFC) between your phone and the chip in your Passport. This is the highest global standard for verifying ID and enables the data to be verified against the country of origin.
Why do I have to share my location?
Your precise location is not shared just the nearest town or capital city e.g. Sydney, Australia. This helps detect if someone is trying to steal an identity or are in a location other than the one expected.
What happens with my personal information?
Protecting ID data is paramount to Livesign. Data is encrypted and securely stored on Australian hosted data centres with ISO 27001 accreditation – the world’s highest cyber security accreditation.