Contactless Digital Client Authorisation Forms (CAFs) powered by Livesign

eCAF is one of the most secure digital Verification of Identity (VOI) and signed Client Authorisation (CA) platforms in Australia. eCAF is unique in that it is the only digital solution that binds the VOI to the CA signature, ensuring certainty around who executed the document.

Undertaking reasonable steps to know your client is who they say they are is critical to transacting property. ARNECC’s Model Participation Rules and Guidance Notes provide details of your responsibility as a legal practitioner.

For buyers and sellers, eCAF provides the ability to comply with the legal requirements relating to CAs without having to leave their home. For legal practitioners, eCAF provides the certainty that ARNECC’s strict reasonable steps requirements relating to VOI have been complied with; without the inconvenience to them or their client of the need to schedule a meeting in the office. eCAF also automatically follows up outstanding CAs, and when complete, provides a certificate with supporting evidence demonstrating the reasonable steps undertaken by the legal practitioner. These documents can be stored electronically in the firm’s conveyancing management software.

eCAF is available for individuals buying in their own name & organisations.

The requirements for completing the Client Authorisation and Verification of Identity are outlined in ARNECC’s Model Participation Rules (MPR).

The MPR states that a Subscriber can verify the identity of their client in a way that constitutes reasonable steps. By verifying the ID against the government database and then biometrically matching that photo ID to the person signing, eCAF provides an even more robust process than face-to-face – as it validates the ID and removes the human error associated with the brain’s inability to deal with changes in appearance since the ID photo was taken.

Yes, eCAF dynamically adjusts to the documents presented by the client until the relevant ARNECC category has been complied with. For example, it will require a 3rd document such as Birth Certificate when it is not presented with 2 accepted forms of Photo ID.

DVS is a national online system that allows organisations to compare an individual’s identifying information with a government record, for example the ID document details will be checked against records held by the Issuer or Official Record Holder.

The Livesign App is compatible with smartphones manufactured since around 2017, i.e. iPhone 7 or higher running iOS 13 or newer and Android OS 8 or greater.

eCAF provides you with a digital option to complete the client authorisation and VOI. We realise digital platforms are not suitable for every individual and as such you can provide other options for your clients. We will also provide a full refund if you initiate an eCAF, but your client is unable to complete it for any reason.