Meet Lexi, your new AI assistant inside Livesign.

Ever been halfway through a matter, hit a roadblock and had to stop what you were doing just to find an answer?

That changes now.

Lexi brings help directly into Livesign, right where you're working. Ask a question about the screen you're on or the matter you're handling, and Lexi uses that context to give you an answer tailored to what you're actually doing — without raising a support ticket or leaving your workflow.

Less searching. Less waiting. More aha moments.

Help that gets the full picture

Until now, getting help often meant searching through knowledge-base articles and hoping you found the right one, or raising a support ticket and waiting for a response.

But when you're working on a live matter, you don't need a generic answer. You need to know what's happening right in front of you — and what to do next.

That's what makes Lexi different.

Lexi can see the screen you're on and the live state of your matter, including the stage you're at, specific errors that are blocking you and information that's still missing. It uses that context to give you relevant guidance, helping you get unstuck and get back to work.

No more piecing together an answer from multiple sources. No unnecessary detours. Just help, right when you need it.

One click takes you further

Sometimes a quick answer is all you need. Other times, you want to understand the detail.

We've made that easier, too. Helper text throughout Livesign can now link directly to the full knowledge-base article behind it. If you need more detail, the complete explanation is just one click away.

AI when you need it. Our team when you don't.

Not every question has an instant answer. And that's OK.

If Lexi can't help, you can ask it to escalate your question to our support team by email, or book a call directly from the chat.

You can move from self-service to human support without starting the process all over again.

Your judgement stays yours

Lexi is designed to answer questions and explain what's happening in Livesign. It doesn't change anything in your matter or make compliance decisions on your firm's behalf.

Your professional judgement remains central, including decisions made under your firm's own AML/CTF program.

Coming to your account

We're rolling Lexi out firm by firm, so it may not be available in your account just yet.

We're excited to bring a more connected, responsive support experience into Livesign — watch this space.

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